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Shipping Policy

We endeavour to process purchases of Product(s) via the Services and dispatched to our Delivery Providers within 2 business days. Product(s) may not be shipped or delivered on weekends or holidays.

You acknowledge that the Services offered by us may integrate delivery of Products through the use of third-party providers (the 'Delivery Providers'). You agree to the personal information you provide as a user of the Website including your address, email address and telephone number being supplied to the Delivery Providers for the purpose of providing your Product(s). In providing the Services, we may provide you with a variety of delivery options offered by us or the Delivery Providers. You acknowledge and agree that we are not always the provider of the Products and may merely facilitate your interaction with the Delivery Providers in respect to providing the Products. 

In purchasing Product(s) via the Services you agree to accept delivery of the Product(s) or related information via the delivery address provided from Monday to Friday between 8am and 5pm and that you may be responsible for any charges and fees issued by the Delivery Provider as a result of not being available to accept delivery at these times. We via the Delivery Providers will make reasonable attempts to contact you before delivery of your Product(s) including providing email notification(s) with estimated delivery date and link to online tracking website for delivery status updates.

You agree that we are not liable or responsible for any alternate delivery options offered to you by our Delivery Providers including; delivery to a neighbor, Authority to Leave Safe, redelivery and/or change of delivery date. You agree that you are responsible for any costs and fees associated with these alternate delivery options.

The services offered by the Delivery Providers are within Australia and International. International Delivery Services are currently available. Delivery of Product(s) is only available to valid street addresses, Post Office (PO) Boxes will be accepted as shipping addresses. Without limitation, some of our Product(s) may not be available for delivery to certain locations. We retain the right to determine what we can and cannot deliver to any particular location.

The personal information you provide as a user of the Website will be used by us and the Delivery Providers to provide the Product(s) you order via our Services. We or our authorised representative will not be liable to you for your loss or that of any third party for a delay or failure to process, fulfil or deliver the Product(s) to you (or your nominated recipient) due to inaccurate or incomplete personal information provided. Without limitation, if you provide inaccurate shipping details via the personal information you provide in accessing the Services, we are under no obligation to resend your Product(s) if shipped to the address provided and not subsequently returned to us. You agree to obtain consent from the recipient of a gift when providing their personal details to us.

You acknowledge and agree that notwithstanding anything else stated on the Website:

  • we cannot guarantee that delivery of Product(s) will occur on the stated estimated delivery date;
  • estimated delivery dates of Product(s) may change from time to time due to unforeseen circumstances;
  • except where required by applicable law, we are not liable with respect to any loss, damage, cost, expense or injury you or any third party suffers or may suffer as a result of a change in estimated delivery date of Product(s) or a delay in providing Product(s).

If we are unable to deliver your Product(s) to the delivery address provided due to the size of the package or because there are restrictions on access to the delivery address or it is unsafe or impractical to make delivery, a calling card may be left for you notifying you where the Product(s) have been delivered for collection by you. It is your responsibility to follow the instructions stated on the calling card. Where you do not collect your Product(s) from the outlet specified on the calling card within the time specified on the calling card, you must contact us using the details provided at the end of these Terms and Conditions of Use for further information with respect to claiming your Product(s). If Product(s) are required to be redelivered, you will be required to pay any associated fees for redelivery.

Upon delivery, you must inspect your Product(s) and check that the Product(s) delivered match the Product(s) you requested via our Services. If there are any incorrect or missing Product(s) or there is obvious damage to the Product(s) due to transit, you must contact us as soon as practicable.